Published rates are only available on the basis of full prepayment of all charges in South Africa. We require full payment at the time of booking to secure the booking. Bookings will automatically be cancelled if payment is not received.
A binding contract will only exist between you and a supplier when payment has been made by you and received by HWT and we have issued you with a confirmation voucher. Payment will not be deemed to be made until received by HWT in full.
Deposits are non refundable except in our absolute discretion. If you cancel a booking after payment of a deposit, the deposit will be forfeited to HWT to reimburse our service costs of processing your booking. If you fail to make full payment by the date notified, your booking will cancel and the deposit paid will be forfeited to us.
Tickets, coupons, exchange orders, vouchers and receipts will evidence a contract but will generally be forwarded to you only after you have entered into a binding agreement.
A binding contract will be made by you when you complete payment. Once you have made full payment, there is no refund or change available other than as notified under any Rules and Conditions of the supplier and our terms.

Booking Amendment Charges

Amendments to bookings after payment is made will be charged at the minimum rate of R300 per service amendment per person in addition to any charge levied by the supplier.

Cancellation Charges/Amendment Fees

Once full payment has been made, we reserve the right to charge cancellation or amendment fees of a minimum of R500 per person to cover our administration and book-keeping expenses. This fee is in addition to any charges made by Airlines, Hotels, Tour Operators and other suppliers and is inclusive of any deposit paid by you. Please note that the conditions for some services, particularly airfares, may not permit any refund. If HWT is obligated to cancel your travel arrangements for any reason, the liability of HWT will be limited to a refund of all monies paid by you less any cancellation fees and subject to supplier Rules and conditions.
If you wish to cancel or amend any booking made you need to contact us in writing. You cannot cancel or amend a booking which is confirmed or paid for other than by contacting us.

Refunds for Unused Services

No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg. for Go-as-you-please accommodation vouchers), a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

Please note

HWT does not give any undertaking whatsoever that an application for a refund will be successful, whether partially or at all.

Credit Cards

When booking airfares online we can only accept credit card payment. We accept the following credit cards:
* Master Card
* Visa Card
* American Express
* Diners
Payment for package holidays is accepted by cash, cheque, direct deposit or credit card. A surcharge may apply for credit card payments on these transactions. Payments made by chequeor direct deposit will deemed not to have been received by HWT until it is reflected on the HWT bank statement.

Legal Obligations

Before you proceed to book a flight or service through HWT please be aware that you enter into a legally binding contract to acquire such flight or service from the time when payment is made. After this point any cancellations will incur the cancellation fees set out above.

Do not proceed to the details for booking a flight or service unless you are prepared to legally commit to a binding contract and obligation to pay for the service. If you have any questions regarding our Terms please contact us on 021 410 3685