Navigating travel in 2024 – tips for HWT Franchisee

In the turbulent years following the devastating COVID-19 pandemic, the travel industry has clawed its way back to a brand-new normal. It’s safe to say that nobody was prepared for the unprecedented and dramatic drop in air travel, completely decimated supply chains, borders closing, global wide travel bans and travel and tourism job losses extending into the millions around the world.
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How do entrepreneurs equip themselves for the ever-evolving nature of this fast-paced industry?

From disruptive technologies to unpredictable events like COVID-19, change is really the only constant. As travel business owners, navigating this environment demands agility, foresight, and a willingness to adapt.

Amidst the devastation of 2020, valuable lessons did emerge. The pandemic underscored the need for flexibility and resilience. Businesses that pivoted to virtual consultations, specialised niche offerings, and domestic travel thrived. Technology played a crucial role, with automation and online booking platforms streamlining operations and enhancing customer service.

Whether you are a seasoned travel guru or the enthusiastic new kid on the block, here are some critical areas of focus for travel entrepreneurs for the year ahead:


  • Propose unique, niche experiences catering to specific interests and demographics, moving beyond generic packages.
  • Become an expert in a particular region or travel style to offer in-depth knowledge and personalised recommendations.
  • Understand and get to know your customers by leveraging data and analytics to recognise preferences and tailor offerings accordingly.


  • Offer mobile-first consumers seamless experiences and user-friendly online booking platforms and travel tools.  
  • Free up time for providing a more personalised service and for your strategic planning by using automation tools for repetitive tasks. 


  • Build and maintain robust partnerships with your suppliers. These relationships facilitate a strong stand in the face of a crisis, and they also create opportunities for unique value propositions and experiences for your customers.
  • Actively participate in industry associations and networks to stay informed about travel trends, regulations, and support initiatives.
  • Engage with your community through social media, local events, and partnerships to build trust and loyalty.


  • Offer a wide range of additional value-adding services like travel insurance, visa assistance, or local activity bookings.
  • Create a healthy emergency fund for unexpected disruptions.
  • Be prepared to adapt quickly to changing regulations, travel restrictions, or economic fluctuations.


  • Focus on eco-friendly destinations, responsible tourism, and carbon offsetting.
  • Integrate sustainable practices into your offerings, 
  • Partner with sustainable travel providers who share your commitment to environmental responsibility.
  • Educate your customers about the importance of sustainable travel and offer them choices that align with their values.

The travel industry may be turbulent, but it is also brimming with untapped potential. By embracing change with optimism, prioritising technology and innovation, and fostering resilience, travel entrepreneurs can not only survive but thrive! Remember, the spirit of exploration and adventure that drives travellers also fuels this dynamic industry. Buckle up and get set to navigate the next chapter – it’s bound to hold some surprises!